This is the last time we call that HVAC service company to come and service our air conditioner. Every time we make an appointment with them, something goes wrong! They take forever to finish their work, charge much more than the other companies in the area, and show no remorse for it. This Thanksgiving, we’d called them to come and look at our heater. It had been making a strange noise, so we wanted to make sure that it wasn’t going to fall apart while we had our guests over. I made sure to schedule the appointment for early in the morning so that they could be here and gone before our guests arrived, but it was pointless! Nine o’clock came, and there was no HVAC van to be seen. The hours ticked by, and I began to worry. Thanksgiving dinner was at 2 PM, and knowing how this company worked, even a straight-forward check up would take hours. Ten o’clock came and still no van. Finally, we saw the repairmen pull up around one0:30 AM. They began to work at their typical slow pace, much to my frustration. At noon, I went out to check up on them, and they said that there was a problem with the fan motor and it would take them about another 3 hours to service it. This was bad news for Thanksgiving dinner – we wouldn’t have a furnace the whole time they worked and the temperature outside was starting to drop. We did the only thing we could do and called up the family members to let them know what was going on, and ask them to please dress warmly and bring blankets to play it safe. It wasn’t until about 4PM when everyone settled down to watch the game that we got our heating back. I know it’s time we found a new contractor, one that’s more reliable and efficient than this one.