On the day of my mom’s flight I was super excited. I hadn’t seen her in over a year and we were finally going to have a full two weeks to just hang out and catch up. I booked her flight so that she would have minimal lay overs and only have to change planes once. She didn’t have to be at the airport at some crazy time in the morning and she would be arriving at a decent time too. I waited at the airport when it was time for her to arrive, but instead of being excited to see me, she seemed very annoyed. I was bummed because my excitement quickly turned to concern. When I asked her what was wrong she snapped at me that the people on the airplane were very rude to her. Now, mom is in her seventies and sometimes feels that people should act more like they did when she was young, so I tried to give the airplane staff the benefit of the doubt. When I pressed mom further to see exactly why she felt like they were rude, I learned that they had turned off her HVAC vent and asked her to leave it off. She gets nervous on the plane so she normally needs to leave the air vent on high to calm her down. I couldn’t figure out why she was told to leave it off. I went to the service desk to ask about this situation and they said that they would follow up on the complaint. The next day they called to explain that, yes, mom did have her vent on high and normally, that would not be a problem. As it turned out, she turned it on and faced it at the person in the next seat because she felt that they smelled funny. I guess mom was the rude one.